Equipment Review and Discussion :: Help! I think vendor sent me the wrong heater!

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Post Posted: Fri Mar 03, 2017 8:27 pm   Help! I think vendor sent me the wrong heater!

Hi,

I ordered an Eheim Jager submersible 300 watt heater for our new tank, and I think they sent me the thermocontrol model instead.

Here is the pic of the listing-

https://imgur.com/a/shyao


Here is a pic of the box they sent-

https://imgur.com/a/5GMwy

And here is the heater that was in the box-

https://imgur.com/a/2pXr1

The heater they sent doesn't seem as robust as the model in the photo- it doesn't have the extra reinforced cord, and it doesn't say Jager on it.

I know companies sometimes change the names of a model, or discontinue one and replace it with a new one.

Please let me know if this is the right one, or if I should ask for a refund or replacement or should just use it.

Thanks- let me know as I want to set the tank up ASAP.
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Post Posted: Sat Mar 04, 2017 8:49 am   Re: Help! I think vendor sent me the wrong heater!

It looks right to me, I'm not sure when they used the reinforced cord. I have an older one that has it, the more recent ones I bought don't -- though that was a few years ago.

If you purchased from a reputable place, then I wouldn't worry about it.
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steve
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Post Posted: Sat Mar 04, 2017 7:03 pm   Re: Help! I think vendor sent me the wrong heater!

Ok, so then I should just use it? No difference? Ok. Just wanted to make sure. I've had people send me totally wrong items in the past.
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Post Posted: Sun Mar 05, 2017 1:01 pm   Re: Help! I think vendor sent me the wrong heater!

Where did you buy it from? Heaters don't carry a huge premium that mark them for counterfeiting.
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