I searched and couldn't find another thread on here about a broken jager heater..
Anyway my heater was purchased in April, so it's still under warranty, but I'm having a hard time finding who to contact on the website (the North America links seem to not be working). I contacted the seller on Amazon, a discount pet store, and a woman there said to contact Eheim. The heater is a 150W. My problem is that it won't calibrate. It seemed to be working fine before I moved, but since I moved in August it only heats my tank (75 gal, about 75% full) to about 82 degrees F. I looked up online how to calibrate it, and so I tried turning the blue dial all the way in both directions and the light never turned off, so even though the temp in the tank was 76, whenever I turned the dial below 76 the light didn't go off. Maybe I was too impatient? But it seems like whatever temperature setting I try, the aquarium heats to ~82. I'm using a glass thermometer to measure the tank temperature.
And I have more questions about what to do with my turtle: My apartment is heated to about 68 degrees right now, and ideally I'd like it a bit cooler so my electric bill isn't so high. It's about 68 in Mr Bean's tank right now. I unplugged the heater because since it seemed to be on all the time, I didn't want it to overheat or anything. Should I just keep the heater in there til I can figure out how to get it replaced? Is 82 too warm? I'll measure the basking spot temp later with the glass thermometer.. Mr Bean tries to eat it whenever I put it in there so I have to be careful. Also- I'm probably leaving this weekend- should I put the heater back in the tank? There's no way I'm going to heat my apartment to 68 while I'm gone so his water temp would drop below that. Even with the temp at 82 he seems to be basking a lot...
Sorry this is so long! Thanks in advance